Storage Upper Walthamstow Privacy Policy
This Privacy Policy explains how Storage Upper Walthamstow collects, uses, stores, shares, and protects the personal data of its customers and prospective customers. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Storage Upper Walthamstow customers and users of our services in the Upper Walthamstow area.
1. Who this policy applies to
This Privacy Policy applies to individuals who use or enquire about our storage services in the Upper Walthamstow area, including current customers, past customers, potential customers, and authorised representatives acting on behalf of business customers.
By using our services, contacting us, or providing your personal data, you acknowledge that you have read and understood this Privacy Policy.
2. Personal data we collect
We collect and process different types of personal data, depending on how you interact with us and the services you use. This may include:
Identity and contact details such as name, postal address, billing address, contact address, and any general contact details you choose to provide when you make an enquiry or enter into a storage agreement.
Account and contract information such as details of your storage unit, contract start and end dates, pricing and payment terms, records of your correspondence with us, and your communication preferences.
Payment and billing information such as basic payment details required to process your payments and maintain financial and accounting records. We do not store full payment card details if payments are processed by a secure payment provider.
Usage and access information such as dates and times of access to our site, access control records where applicable, and records relating to any incidents or security issues.
Technical information if you use our website such as your IP address, basic device information, and data collected using cookies or similar technologies where applicable and lawful.
Any other information you choose to provide to us in correspondence, feedback, or during discussions about your storage requirements.
3. How we collect your personal data
We collect personal data in a variety of ways including:
When you contact us to enquire about or arrange storage services.
When you sign a contract or agreement for storage services.
When you visit or access our site and facilities, including through any access control systems in place.
When you communicate with us by telephone, in writing, or through other channels.
When we receive information from third parties you have authorised to share your data with us, such as business partners or payment service providers.
4. Lawful basis for processing
We only process your personal data where we have a lawful basis to do so under data protection law. These lawful bases include:
Contract performance. We process your personal data when it is necessary to enter into or perform a contract with you, for example to set up your storage unit, manage your account, process payments, and provide customer support.
Legal obligations. We process personal data where necessary to comply with our legal obligations, for example for tax, accounting, financial reporting, and to respond to lawful requests from authorities.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where your rights and freedoms do not override those interests. Our legitimate interests may include managing and improving our storage services, ensuring site security, preventing and detecting fraud, and communicating with you about your existing services.
Consent. In some cases we may rely on your consent, for example for optional marketing communications where these are provided in accordance with applicable laws. You can withdraw your consent at any time by contacting us or using any opt-out options provided.
5. How we use your personal data
We use your personal data to:
Provide and manage storage services you have requested.
Set up and manage your customer account and contract.
Process payments, issue invoices, and maintain financial and accounting records.
Communicate with you about your account, storage unit, payments, renewals, and any changes to our services or terms.
Maintain the safety and security of our site, staff, and customers, including by using access control and incident records where relevant.
Respond to your enquiries, requests, or complaints.
Manage our business operations, including service planning, quality control, and staff training.
Comply with legal obligations and respond to lawful requests from public authorities.
With your consent where required, send you information about our services that may be of interest to you.
6. Data retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
The retention period will vary depending on the type of data and the reason for which it was collected. In general:
Contract and account information is retained for as long as you are a customer and for a reasonable period afterwards to deal with any queries, disputes, or legal claims, and to comply with legal obligations.
Financial records are typically retained for a period required by tax and accounting laws.
Access and security records are kept for a limited period that is necessary for security, incident investigation, and legal purposes.
Marketing preferences and related data are kept until you withdraw your consent or object to such processing, or until we conclude that the data is no longer accurate or up to date.
When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.
7. Data processors and third parties
We may share your personal data with trusted third parties who act as data processors and provide services to us. These may include:
Payment service providers that process payments on our behalf.
IT and systems providers that support our customer databases, access control systems, and communication tools.
Professional advisers such as accountants, auditors, or legal advisers where necessary for our legitimate interests or legal obligations.
Service providers involved in operating, maintaining, or securing our storage facilities.
These processors are only permitted to process your personal data on our instructions, for specified purposes, and under a duty of confidentiality. We take steps to ensure that appropriate contracts and safeguards are in place to protect your personal data.
We may also share your personal data with third parties where required by law or to protect our rights, property, staff, or customers, for example with law enforcement authorities or regulatory bodies when legally required to do so.
8. International transfers
Where we use third party service providers located outside the United Kingdom or the European Economic Area, your personal data may be transferred to and processed in countries that may not have the same level of data protection laws as the UK. In such cases, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or other lawful transfer mechanisms, to protect your personal data in accordance with applicable data protection law.
9. How we protect your data
We take reasonable technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include secure storage systems, access controls, staff training, and regular review of our security arrangements.
While we strive to protect your personal data, no system can be completely secure. You are responsible for keeping any account details or access information secure and informing us promptly if you believe your data or account may have been compromised.
10. Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain legal conditions and exceptions. They include:
The right of access. You have the right to request confirmation that we process your personal data and to request a copy of that data.
The right to rectification. You have the right to ask us to correct or update personal data that you believe is inaccurate or incomplete.
The right to erasure. In certain circumstances, you may have the right to request that we delete your personal data.
The right to restrict processing. You may have the right to ask us to limit the way we use your personal data in certain situations.
The right to object. You may have the right to object to our processing of your personal data where we rely on legitimate interests, and you always have the right to object to direct marketing.
The right to data portability. In some cases, you may have the right to receive the personal data you provided to us in a commonly used format and to request that it is transferred to another organisation.
Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
11. Exercising your rights and complaints
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using our usual contact channels as a customer of Storage Upper Walthamstow.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are not satisfied with how we handle your personal data. In the United Kingdom, this is the Information Commissioner Office.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
