Storage Upper Walthamstow Terms and Conditions
These Terms and Conditions set out the basis on which Storage Upper Walthamstow provides storage and related services, including collection, delivery and associated removal services. By booking or using any of our services you agree to be bound by these Terms and Conditions. You should read them carefully before placing any booking or using our facilities.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm, or company requesting or using our services.
Company means Storage Upper Walthamstow, the provider of the storage and related services.
Services means any storage, collection, delivery, loading, unloading, packing, removal or associated services provided by the Company.
Storage Facility means any premises, unit, container, room or area used by the Company for storage of goods on behalf of the Client.
Goods means the items, belongings or property placed into our care for storage, removal or related handling.
Contract means the agreement between the Client and the Company comprising these Terms and Conditions and any written or electronic confirmation of booking issued by the Company.
2. Scope of Services
The Company provides storage services and may also offer collection, delivery and removal-related services to and from the Storage Facility. The exact scope of the Services will be set out in the booking confirmation or any quotation accepted by the Client. Unless expressly agreed, the Company does not provide packing materials, specialist packing, dismantling or reassembly of furniture, disconnection or reconnection of appliances, or any services not specifically described in the Contract.
3. Booking Process
3.1 A booking request may be made online or by other agreed means. All bookings are subject to acceptance by the Company.
3.2 A booking will be considered provisional until the Client has provided all required information, including details of the Goods, access locations, dates and times, and any particular requirements, and until the Company has issued a written or electronic booking confirmation.
3.3 The Client is responsible for ensuring that all information supplied at the time of booking is accurate and complete. The Company is entitled to rely on the information provided. Any changes to the booking details must be notified to the Company as soon as reasonably possible and may result in changes to the quoted price or availability.
3.4 The Company reserves the right to refuse any booking at its sole discretion, including where it considers that the Goods are unsuitable for storage or removal, that access is unsafe, or that the Services requested fall outside the Companys standard operations.
4. Quotations and Prices
4.1 Any quotation provided by the Company is based on the information supplied by the Client and is subject to these Terms and Conditions. Quotations are valid for a limited period as stated by the Company or, if not stated, for 30 days from the date of issue.
4.2 The Company reserves the right to amend a quotation or impose additional charges if:
a. the information supplied by the Client is inaccurate or incomplete;
b. the Client requires additional services not previously agreed;
c. access to the premises, buildings or Storage Facility differs from that described or is restricted;
d. the Goods are increased in volume, number or weight from that advised at the time of quotation.
4.3 Prices are usually quoted exclusive of VAT or other applicable taxes unless expressly stated otherwise. The Client will be responsible for any such taxes arising in connection with the Services.
5. Payments
5.1 The Client agrees to pay all charges for the Services in accordance with the payment terms set out in the quotation or booking confirmation.
5.2 Unless otherwise agreed in writing, payment for storage is due in advance for the agreed storage period. Payment for removal or transport-related services is due in full prior to the date of service.
5.3 The Company may require a deposit at the time of booking. Any deposit amount and payment schedule will be specified in the booking confirmation or quotation.
5.4 Where ongoing storage is provided, charges may be billed on a weekly, monthly or other periodic basis. The Client must ensure payments are made on or before the due date. Failure to make timely payment may result in suspension of access, additional charges, or enforcement of the Companys right of lien.
5.5 The Company may charge interest on overdue amounts at the statutory rate applicable in England and Wales, calculated from the due date until the date of actual payment, whether before or after judgment.
5.6 The Company reserves the right to review and vary its storage rates and other charges by giving reasonable notice to the Client. Any revised charges will apply from the date specified in the notice for continued storage or renewed Services.
6. Cancellations and Amendments
6.1 The Client may cancel or amend a booking by giving notice to the Company. The effective date of cancellation or amendment is the date on which the Company acknowledges receipt of the Clients notice.
6.2 For removal or transport-related Services, the following charges may apply in the event of cancellation by the Client:
a. More than 7 days before the scheduled service date: no cancellation fee, and any deposit may be refunded or credited at the Companys discretion;
b. Between 7 and 2 days before the scheduled service date: up to 50 percent of the quoted service charge may be payable;
c. Less than 2 days before the scheduled service date or failure to provide access on the day: up to 100 percent of the quoted service charge may be payable.
6.3 For ongoing storage, the Client must provide notice in accordance with any minimum storage term agreed. If no minimum term is specified, the Client must provide at least 7 days written notice to terminate storage. Any charges due up to the end of the notice period remain payable.
6.4 The Company may cancel or suspend the Services if the Client fails to make payments when due, breaches any material term of the Contract, or if providing the Services becomes unsafe or unlawful. In such circumstances, the Company will notify the Client and may require the immediate removal of Goods from the Storage Facility.
7. Client Responsibilities
7.1 The Client is responsible for ensuring that the Goods are properly packed, labelled and prepared for storage or transport, unless the Company has expressly agreed to provide packing services.
7.2 The Client must ensure that access to collection and delivery addresses is safe, lawful and suitable for the vehicles and staff involved. The Company will not be responsible for delays, additional charges or inability to complete Services due to inadequate or restricted access.
7.3 The Client warrants that they are the owner of the Goods or are duly authorised by the owner to store and, where applicable, move the Goods, and that no third party has any superior claim or interest in the Goods.
7.4 The Client must not store any prohibited or dangerous items, including but not limited to: explosives, flammable or combustible materials, compressed gasses, chemicals, toxic or hazardous substances, perishable goods, live animals or plants, illegal items, or any other goods which may pose a risk to health, safety, property, or the environment.
8. Use of the Storage Facility
8.1 Access to the Storage Facility is subject to the Companys operational hours and security procedures. The Company may require reasonable notice from the Client prior to granting access.
8.2 The Client must not:
a. use the Storage Facility for any business activity, residence, or any purpose other than the storage of Goods;
b. install any fixtures, fittings, or make any alterations to the Storage Facility;
c. obstruct access ways, fire exits, or interfere with the property or goods of other clients.
8.3 The Company may relocate the Goods within the Storage Facility or to another suitable facility, provided that the level of protection for the Goods is not materially reduced. Where practical, the Company will give notice to the Client of any such relocation.
9. Waste and Environmental Regulations
9.1 The Client is responsible for ensuring that any Goods placed into storage comply with all applicable waste, environmental and safety regulations in the United Kingdom.
9.2 The Client must not store or present for removal any waste items or materials that require special handling, permits or disposal methods under UK law, including hazardous waste, electrical items that must be processed under specific schemes, or controlled waste, unless expressly agreed by the Company and subject to additional charges and conditions.
9.3 The Client must not abandon or leave behind Goods or waste at the Storage Facility or at any collection or delivery address. If the Client fails to remove Goods at the end of the agreed term, the Company may treat such Goods as abandoned as set out in these Terms and Conditions.
9.4 If the Company is required to dispose of any items that are prohibited, unsafe, unlawful, unsanitary, or abandoned, the Client will be responsible for all reasonable costs of removal, handling, treatment and lawful disposal, as well as any associated administrative fees.
10. Company Liability
10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss or damage to Goods is subject to the limitations set out in this section.
10.2 The Company will not be liable for any loss, damage or deterioration of Goods arising from:
a. inherent defects, flaws or natural characteristics of the Goods, including rust, corrosion, mould, infestation or perishing;
b. insufficient or improper packing or preparation by the Client or by a third party acting on behalf of the Client;
c. normal wear and tear, gradual deterioration, or atmospheric or climatic conditions beyond the Companys reasonable control;
d. acts or omissions of the Client or any person acting with the Clients consent;
e. war, terrorism, civil commotion, acts of government, or events amounting to force majeure.
10.3 The Companys total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to the lower of:
a. the cost of repair or replacement of the affected Goods (taking account of age, condition and depreciation); or
b. any specific monetary limit set out in the quotation or booking confirmation; or
c. a reasonable overall limit per storage unit or per consignment as applied by the Company from time to time.
10.4 The Company will not be liable for any indirect, special or consequential loss, including loss of profit, loss of business, loss of opportunity or emotional distress, howsoever arising.
10.5 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited under UK law.
11. Insurance
11.1 The Client is strongly advised to ensure that the Goods are adequately insured for the duration of storage and any associated removal or transport. The Companys charges do not include insurance for the Clients Goods unless specifically stated.
11.2 Where the Company arranges or offers insurance, such cover will be subject to separate terms and conditions of the relevant insurer. It is the Clients responsibility to read and understand those terms and to ensure that the level and scope of cover are suitable for their needs.
12. Lien and Sale of Goods
12.1 The Company shall have a lien over the Goods for all amounts due and unpaid under the Contract. While any such amounts remain unpaid, the Company may retain possession of the Goods and may refuse access to the Storage Facility.
12.2 If any sum remains unpaid for more than 30 days after it becomes due, the Company may, after giving reasonable notice to the Client, sell or otherwise dispose of some or all of the Goods and apply the proceeds towards the outstanding amounts and reasonable costs of sale or disposal. Any balance remaining after such application will be held for the Client, but without any obligation to pay interest.
13. Claims and Complaints
13.1 Any loss of or damage to Goods that is or should reasonably be apparent at the time of collection or delivery must be notified to the Company in writing as soon as practicable and in any event within 7 days.
13.2 For loss or damage that is not immediately apparent, the Client must notify the Company in writing as soon as reasonably possible after discovery and in any event within 30 days of discovery. The Client must provide reasonable evidence and information to support any claim.
13.3 The Company will investigate any properly notified claim and respond within a reasonable timeframe. Failure to comply with the notification requirements may prejudice the ability of the Company or any insurer to properly investigate and may affect the outcome of any claim.
14. Data Protection and Privacy
14.1 The Company will collect and process personal data of the Client in connection with the provision of the Services and the administration of the Contract. Such processing will be carried out in accordance with applicable UK data protection laws.
14.2 The Company may use the Clients personal data for purposes including: managing bookings, processing payments, providing the Services, complying with legal obligations, preventing fraud, and, where permitted, providing information about related services.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Contract between the Client and the Company shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or any Contract, including any dispute relating to their existence, validity or termination.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 The Client may not assign or transfer any of its rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to deliver the Services.
16.4 These Terms and Conditions, together with any quotation or booking confirmation issued by the Company, constitute the entire agreement between the parties and supersede any prior agreements, understandings or representations, whether oral or written, relating to the subject matter of the Contract.
